When we refer to First Impact, ‘we’ (or ‘our’ or ‘us’), we mean First Impact (Pty) Ltd, registration number 2012/021786/07 and our offices are at 26 Augrabies Road (off Bekker Road), Waterfall Park, Midrand, 1682, South Africa, reachable via our Contact us page.
This privacy statement discloses the privacy practices for https://www.firstimpact.co.za/.
It applies across all the websites that we own and operate, including all services we provide as well as any other services we may offer (such as events or training). For the purpose of this notice, we’ll call them our ‘services’.
As regards to ‘personal data’ we mean identifiable information about you, like your name, email, address, member names, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.
We may need to update this notice from time to time to ensure it remains up to date with the latest legal requirements and any changes to our privacy practices.
The latest version of this policy will be available on this page.
Last updated: 02 February 2024
We at First Impact are firmly committed to protecting the privacy of our customers and those who sample First Impact services. First Impact is the sole owner of the information collected on this site. We will not share, sell, or otherwise distribute the financial or personal information of our customers, or those who otherwise provide personal information to sample our products and services, to any other persons or organizations in any way other than what is disclosed in this document or disclosed at the time of collecting the data.
Personal information provided by customers, or those who sample First Impact products or services, is sometimes used to contact individuals regarding new information about our services. Anyone contacted by us with services/product information can request to be removed from further updates at any time.
All financial and personal information collected by First Impact is held in the strictest confidentiality. Any information, such as email, billing and shipping addresses, and other contact information – submitted via a purchase form, registration form, download form, newsletter subscription or online application service – remains the sole property of First Impact. This information is used to help us process such items as service provision, payment and to send registration information to our customers.
Furthermore, any third party personally-identifiable information, submitted on your behalf by an outside party (e.g. in the case of the “email-a-friend” feature, or a gift purchase) is treated with the same care as with the primary information.
If, at any time, First Impact wishes to use your personally identifiable information in a manner different from that stated at the time of collection, we will notify you via email. It is entirely at your discretion whether or not we may use your information in this different manner. In addition, if First Impact makes any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website, notifying users of the change. In some cases when we post the notice we will also email those users who have opted to receive communications from us, notifying them of the changes in our privacy practices.
When you visit our websites or use our services, we collect personal data. The ways we collect it can be categorised into the following:
Data you provide us with directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a service, subscribe to a newsletter, complete membership registration and buy services on our sites, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
The information gathered for the First Impact User Forums is completely voluntary. A user need only enter a name and email address. Whether or not this information is displayed on the website is up to the user. This simply provides a means with which to interact with other Forum Users. This information is not required by First Impact. Any information posted to a non-secure User Forum is considered in the public domain.
When using online “chat” programs to speak with First Impact support associates, your correspondence is not broadcast in any way. This is a one-on-one interaction. Your screen name is any you choose, and are not logged or recorded.
From time to time, First Impact will request more specific information about our customers. This is done in the form of surveys and is completely voluntary. The information gathered in these surveys helps us determine who our customer base is and what their needs are. By compiling this data, we can work to improve customer experiences with the company.
Data we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible.
These cookies do not collect personal information and are usually terminated once customers leave the site. These cookies record the time of your visit, the date, the “referring” page that brought you to our site, and the IP address that your ISP has assigned to your computer at the time of your visit. This anonymous information is used to assist us in refining our websites to create a better user experience.
Data we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners, including Google and Facebook. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
First and foremost, we use your personal data to:
We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
To support you: in order to manage our relationship with you, i.e. by responding to your comments or queries submitted to us. This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, chat, phone or otherwise.
To enhance our websites and services and develop new ones: We track and monitor the use of our websites and services so we can keep improving, or by performing a technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient products or services.
To protect: We verify your identity when you sign into our systems. Also in order to ensure that everyone is using our websites and services properly and in accordance with our terms and conditions we also track, detect and prevent any fraudulent or malicious activity. Furthermore for the purpose of managing our legal and operational affairs.
To market to you: about First Impact or another product or service we think you might be interested in, in accordance with your marketing preferences. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us or by contacting us.
We may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms, in order to provide a more personalised experience.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly with third parties.
To provide you with general functions: such as administrative and performance functions and activities, to process your job application or for the purposes of training our staff.
For purposes which are required by law: or for the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
To further protect the privacy of our customers, access to information by our employees is restricted within the company. Only employees with an absolute need to use that information – in order to better serve customers – are able to view any relevant personal details submitted, according to their job function.
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
We store personal information on secure servers that are managed by us and our service providers and occasionally hard copy files are kept securely in South Africa. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication and/or data encryption where appropriate.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (in order to provide you with a service you’ve requested or to comply with legal requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it and legal requirements in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, please contact us.
In accordance with COPPA, First Impact does not, at any time, knowingly collect information from, or market our products or services to, children under the age of 13.
Our websites and services are not suitable for children under the age of 16 years. If you are under 16 do not use our websites or services or give us your personal information.
If you are between 16 to 18 years, you can browse the websites and services, but you’ll require the supervision of a parent or guardian to register or use our accounts or services. It’s the responsibility of parents or guardians to monitor their children’s use of our websites and services.
If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data.
There are situations where you can find yourself providing information to other people, when posting a public message on a forum or via social media or make contact with another user whether via our websites, social media or directly via email. Please think carefully before making your information publicly available or giving your information to anyone else.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send these to you at any time – just follow the unsubscribe instructions within the marketing communication, or send your request to firstname.lastname@example.org
You also have rights to:
You can request to exercise these rights at any time by sending an email to email@example.com
These rights are restricted in some situations. The provision of data is mandatory when we require your personal information to comply with legal requirements or contractual obligations. If such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.
On some occasions, this would require us to retain some data even if you withdraw your consent.
If you’re not happy with how we are processing your personal data, please let us know by sending an email to firstname.lastname@example.org. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. The relevant data protection authority will be determined by the data protection authority of the country of:
If you’re a user or visitor in the European Economic Area these rights also apply to you:
For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
Overall, we at First Impact strive to treat our customers as each one of us would like to be treated. We value our privacy and we value yours too. It is our goal to make your experience with First Impact a safe and positive one.
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us via our Contact Us page, email@example.com or +27 87 8200 780.